Parcelforce is a UK wide and international courier service that is a trading name of Royal Mail. It uses a complex hub and spoke courier system that ultimately allows parcels to be delivered and collected by 53 local hubs across the United Kingdom. Parcel Force UK head office is situated in Milton Keynes, with a large parcel processing centre located in Coventry, Warwickshire. Parcel force UK operates a UK based customer helpline which can be contacted on 03448 00 44 66. The helpline is open Monday to Friday, 8.30am to 7pm, on Saturday from 8.30am to 5pm and on Sunday from 9am to 5pm. Calls are charged at local rates. Parcel force advisers are ready to take your call, although an automated queuing system is in place and you may need to wait a while before you are able to talk to a Parcelforce UK Customer Service Advisor.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Parcelforce directly, here are some of the departments you may wish to contact.
|PARCELFORCE DEPARTMENT||PHONE NUMBER|
|Customer Services||0344 800 4466|
Parcelforce Customer Services will need to be contacted in the event of several different scenarios when using the courier services of Parcelforce UK. Firstly, if you were expecting a delivery and you were not at home, you may have had a calling card pushed through your door from Parcelforce UK. Very often deliveries are taken to a neighbour when you are not at home, but there are still occasions when this is not possible. You will therefore be required to contact Parcelforce UK to arrange redelivery of your parcel or arrange collection from a local Post Office. One of the advantages of using Parcel Force as a courier service is that they are able to use the services of the local Post Offices in order to leave parcels for you to collect at your convenience if you are not home at the time they try and deliver the item.
The best way to get your issue resolved? Call the Parcelforce contact number
You may also need to contact Parcelforce UK in the event that you are not happy with Parcelforce UK's services. Many complaints to UK courier company's are because of where the courier has delivered a parcel when you are not home. There are may stories about the inappropriate places that Courier's have left parcels. If this is the case you will need to log a complaint with Parcelforce UK via the customer contact centre. The complaint will then be investigated by the Parcelforce UK complaints team who should then get in touch with you as the customer in order to propose a resolution for the complaint that you have made.
If you have had an issue with the item being delivered, for example if you have not received an item that you know has been sent via Parcelforce then you will need to query where the item is and why it has not yet been delivered with the courier company. Perhaps the parcel was guaranteed to be with you in a certain time and you have not received it within that time frame. You are able to track all parcels sent with Parcelforce online using their website, providing that the sender has issues you with the Parcelforce tracking number. This is a very useful feature of the Parcelforce UK service. You can also track parcels sent overseas with Parcelforce in this way, however the tracking information may not be as complete and comprehensive in the same way it is as when you send parcels in the UK.
Other ways to contact Parcelforce
As well as the helpline, there are also several other ways that you can get in touch with Parcelforce UK customer services. These are particularly useful methods if you do not wish to wait in a telephone queue or if you are out of the country. This is also a good option if your query is not time sensitive. You can get in touch by sending the Parcelforce UK customer service team an email using their online form. This can be found at http://www.parcelforce.com/help-form. It does not say on the form how long Parcelforce take to respond to queries sent in this way, but in our experience a response is usually received in one or two days. If you are submitting a query in this way, make sure that you are really specific and it is clear what you are asking the customer service team.
Dialling Parcelforce? Call their contact number today and get the assistance you need from the Parcelforce customer service number team
For a faster, alternative response, you may get in touch with Parcelforce by tweeting them using your Twitter account. The disadvantage of using this communication method is that you need to ensure your query is 140 characters or less. The Parcelforce Twitter team will then investigate your query and send you a direct message with an answer. They may also call you back if your query is particularly complicated. This is a very useful way to contact the Parcelforce customer service team as you do not have to wait in a telephone queue. Parcelforce also operates a Facebook page. From here you are able to contact the customer service team in a similar way as twitter. The Facebook page can be found at facebook.com/parcelforceworldwide. Please note that you will only receive a response to your messages sent through social media during the customer services helplines usual working hours.
Parcelforce also has a text phone in place for their customers who suffer with a hearing impairment. This can be used by dialling 08000 855 854. Customers who wish to contact Parcelforce in the medium of welsh language can contact customer services on 0344 800 5550. This is also a local number and lines are open at the same time as the usual customer service centre.
Parcelforce UK has a highly developed customer service strategy that allows customers to get in touch with any queries or complaints easily. While the telephone helpline is the most used method of getting in touch with Parcelforce UK, one of the other methods of communication may be more convenient and just as helpful. Parcel force UK is one of the leading courier companies in the UK and has a strong commitment to customer satisfaction.
Parcelforce Opening Hours
|8am - 7pm|
|8am - 7pm|
|8am - 7pm|
|8am - 7pm|
|8am - 7pm|
|8.30am - 5pm|
|9am - 5pm|
Parcelforce Head Office contact address
Parcelforce Headquarters UK
25 Caldecotte Lake Drive,