Scottish & Southern Electric is one of the UK's largest energy companies that provides reliable and sustainable energy, putting them within the 'Big Six' category of UK energy brands.
SSE is based in the Perth, Scotland, UK and has been providing the UK and Ireland with energy since 1998 and has continued to do so with an outstanding quality.
However with all large energy companies there can be negatives as well as positives that arise, and that is no different when being apart of SSE.
SSE has a dedicated customer care service team which will deal with your queries and complaints. They can be reached by phone, email, social media, online forms or in writing.
Whichever form of communication is chosen, SSE will provide a suitable reply within a respectable period of time.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|Customer Services||0800 980 8476|
There a number of contact numbers for SSE and your query will dictate which SSE contact number to use. The main Scottish and Southern Electric contact number for electricity and gas is 0345 026 2658. This number can be the most productive way to get in touch with SSE customer services as you will be able to converse all your energy related queries efficiently, knowing that there is a member of the SSE team at hand at all times.
For more serious matters like complaints there is another SSE phone number available, 0345 071 7800, which is open Monday - Friday, 8am - 8pm and on Saturday, 8am - 2pm but closed Sunday. These contacting hours are the same for all SSE contact numbers.
When using this number the SSE customer services will handle your complaint professionally and if necessary escalate your complaint with a manager.
How to find the SSE contact number
The SSE customer services are there to help no matter what the query and will be able to provide their best possible solutions.
If you find that you are struggling to reach SSE through these available numbers, then to gain direct access to the main customer service department you can call 0871 976 4719.
Reasons for contacting SSE customer services
SSE has been noted to have an award winning approach to customer service, they are leading the way to better handling of customer complaints and it is evident in how SSE deal will all customers.
Many customers use the complaints service to follow up on a range of services provided by SSE. SSE deal with complaints surrounding engineers, meter readings, changes of address, incorrect bills and much more, so whether you are in the process of changing gas and electricity providers or informing SSE about an incorrect bill, SSE are able to deal with these complaints efficiently and effectively. They are there to ensure your complaints don't go unheard.
If you are looking to switch of gas and/or electricity SSE are on hand to help and can be contacted by calling the SSE phone number - 0345 026 7058, or alternatively your can use an online form on the SSE website - https://www.sse.co.uk/forms/meter-reading-form#q1.
How complaints are dealt with by the SSE customer services team
Scottish & Southern electric will attempt to deal with your query and/or complaint instantly, especially when you go through the telephone service, however if your issue has not been resolved by 8pm the following day or next working day after your initial call, then you are to contact SSE's Head of Customer Service Team to review your complaint. This extended complaint should be resolved within five working days and they can be contacted by telephone on 0345 071 9853, by email to firstname.lastname@example.org, or by writing to PO Box 7506, Perth, PH1 3QR.
As with all methods of contact with SSE they will reply as quickly as possible, but with more urgent matters it is alway best to contact via telephone for an instant reply.
Other forms of SSE customer services
SSE are a company who are proud of their customer service skills, but if you have used up all your resources contacting SSE through their available contact numbers, then contacting SSE can also be made by sending an email to email@example.com or by using their online contact and question form - https://www.sse.co.uk/forms/general-enquiry. As well as providing contact numbers, SSE are available through social media and their website (www.sse.co.uk), you can find them through Twitter (twitter.com/sse or twitter.com/yoursse) or through their Facebook page (facebook.com/sse).
SSE customer services on Facebook and Twitter are available 8am - 4.30pm, Monday to Friday.
As a customer or potential customer you can subscribe to any of these online services at any time.
These forms of contact details can be found anywhere on the SSE website and the social media links are accessible through the Twitter and Facebook search sections or on sse.co.uk.
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road